Thursday, August 30, 2018

Dealing with boneheads.

It so happens that,  I get maybe three or four phone calls in a day from a number that I do not recognise.   Or sometimes it's a "Private Caller",  and I figure why would I answer,  when they clearly want their privacy?
So,  a lot of calls go unanswered.   If your name and number are in the in-house phone system,  then it will come up after a couple rings.   Or,  if somehow your name is attached to your number,  it will come up. 
Hey,  I might answer.   Maybe it's someone whom I've called and they're calling me back?
Could happen.
Most times,  the number has been reported as some sort of Robo call or scam.  If, that is,  there's any way to find out more about the number.
Let Google do the work.

And don't get me wrong,  I *appreciate*  if a credit card company calls to tell there's something up with the card.  I do,  really.    However....

This morning,  as happens from time to time,  there was a phone call.   Number didn't look familiar to me,  so I left it.   Next thing I know,  there's a "voice mail"  message,  and so I check it out.
Sometimes those "voice mail"  messages are just a click,  or someone telling you you've won a cruise.

Riiiiiight.

Turns out,  the lady leaving the message claims to be from Canadian Tire.

First of all,  they call themselves,  "Canadian Tire Bank",   but they are not a bank.   So I'm not sure what the heck that's supposed to mean.   But anyway,  I call the number that she left,  and proceeded to sit on hold for 20 minutes.

Twenty f**king minutes!   That was my limit,  so I hung up.

"High call volume",   which tells me that you need to do some hiring.   Or,  possibly so many people have had their cards messed with that,  maybe there are a lot of folks callin' ya??

Either way,  answer the damned phone!

Since it was the "fraud"  line,  I figure I had better pursue this,  so I call the number on my statement.

Now,  you have to understand that,  I owe a whopping $13.54.   It's due September 6th. 

I check my online banking situation and,  sure enough it's due to come out the day ahead of time,  so I'm still not sure why the heck they have decided to waste by now a good half hour of my time.
I had called the number that's on the statement,  which was a *different* number than the one that the lady who left the message quoted.
Had to go through the usual "press this" "press that"  to then get put on hold.

Well,  turns out somehow when they issued the new improved "Triangle Master Card"  I *guess*  there must have been some information that got out?    There was no admission of this, I'm just making this up.  The thing is, there were purchases made that had nothing to do with me.  And coincidentally,  this transition just took place a few weeks ago. 
I'm not a big believer in coincidences.


And I don't get it.   Each and every time I use that card (and it ain't that often, trust me,  thirteen bucks,  remember?)  I have to put in a four digit pin.  Not my house address.  Not my phone number.   Not numbers that anyone is going to guess.  But maybe if you order sh*t on line??   Maybe the pin isn't required?

Don't know.

I don't use that card for anything on line.

And that's a good thing.

So no,  I didn't order anything from "Brother"  (a printer maybe?)  or whatever that other thing was that she mentioned.  I forget.  Didn't care.  Wasn't me.
They needed my email address in case they have to send me an affidavit.  Right,  somehow I suspect another deluge of junk emails.

After I cut up my card and cancelled my account,  I was asked "is there anything else we can do for you today?"  I hate when they ask that.  Are they just *trying* to aggravate me even more?
First of all,  all that you've "done for me today" is piss me off,  why would I want to keep talking to you?

 I simply asked first of all, "Is this recorded?"  To which she replied in the affirmative,  so I said,   "Then record this,  if you call me and ask me to call you back,  don't make me sit on hold!".  "Answer the phone.  That's all.  Just answer the phone"
 And really,  it's not the fault of the poor unfortunate simpleton on the other end,  so I was civil. 

No,  really. 

Surgery sweet almost.


That's it.  I feel better now.

Thanks for moving your eyes back and forth.

Oh,  and when they send the new card?  I'll probably cancel that account.  I don't think I can trust "Canadian Tire Financial" or "Canadian Tire Bank"   with anything more than maybe keeping the lights on and the air condition running.

Keep your stick on the ice.







3 comments:

  1. Sounds like a pretty frustrating day you had, think painting is more fun..

    ReplyDelete
  2. After my chat with the Montana Republican Party on Wednesday afternoon I highly doubt anyone in that organization will dare call me ever again which is just fine by me! I'm quilting, the phone rings twice, then stops, rings twice then stops, when I had to stop quilting for the third time to answer their call, I lost it!

    ReplyDelete
  3. Just the name "Tire Bank" would throw me off. People can be damn frustratin.

    ReplyDelete

Well, I've been getting too many spam comments showing up. Just a drag, so we'll go another route and hope that helps. So, we won't be hearing anything more from Mr. Nony Moose.
I guess I'll just have to do without that Gucci purse.